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Reservations
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Q.
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How do I make my
room reservation ?
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A.
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To make a room booking please
click on the book button and it will lead you to our secured online reservation
form. Please ensure that all details specified on the reservation form are fully
furnished.
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Q.
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How can I be sure
that my credit card information is secure?
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A.
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We use SSL Secured Sites
Layer Transactions for all our credit card transactions.
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Q.
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Can I make a booking
without using my credit card but by cash deposit or bank transfer instead?
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A.
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All room bookings require
credit card payment to instantly secure your room. Our booking system guarantee
an instant confirmation of the room and all credit card details are encrypted.
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Q.
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Can I make a room
booking by phone or email?
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A.
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All room reservations are
to be made through our online secured reservation form
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Q.
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After submitting
my reservation form with my credit card details how will I know my room booking
is confirmed?
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A.
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All reservations are based
on instant confirmation, and so you will receive an auto email confirming your reservation.
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Q.
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How long will it
take for me to receive this auto confirmation email?
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A.
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You will receive the auto
confirmation email to your valid email address indicated by you in the reservation
form immediately.
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Q.
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How long will it
take for the hotel to reply to my reservation?
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A.
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All bookings are based on
instant confirmation and so your booking is confirmed when you receive your auto
email confirmation.
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Q.
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What do I need to
check in to the hotel?
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A.
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Please print out the email
confirmation that you will receive for hotel check in. Hotel will only accept the
name of the person who made the reservation. Therefore it would be advisable for
u to print out the email confirmation.
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Q.
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For the reservation
to be secured I used my credit card however upon arrival at the hotel I wish to
pay by cash. Is this possible?
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A.
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Due to high or low period
the hotel may or may not charge your credit card upon checking in. You may inquire
upon check to allow you to pay by cash instead. Please check the hotels terms and
conditions.
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Q.
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Is there any advantage
to book early?
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A.
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Yes, it would as some hotels
have room promotion whereby rates are lower if you book early. Please check the
hotels terms and condition for further details on the duration in which you should
book before check in.
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Q.
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Is payment collected
during the reservation process?
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A.
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Yes all bookings are based
on a deposit payment or full payment (subject to hotels terms and conditions) to
secure your room reservation.
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Q.
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How far ahead should
I make the reservations?
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A.
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At least 72 hours before
arrival date.
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Q.
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Is it advantages
for us to book early ?
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A.
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Yes it would as most of
the time we are always fully booked. In order not to get disappointed please make
your booking as early as possible.
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Q.
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Is payment collected
during the reservation process?
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A.
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Yes all bookings are based
on a deposit payment or full payment (subject to hotels terms and conditions) to
secure your room reservation.
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Cancellation Policy
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Q.
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How do I cancel
the reservations I have made?
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A.
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You must email and quote
your reservation number to sales@joshinetwork.com at least 72 hours before your
expected check-in date to the hotel. Please note all cancellations are subject to
cancellation fees based on hotels terms & conditions.
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Q.
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How do I make changes
to my reservations?
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A.
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Each confirmed reservation
is given a reservation ID from the confirmation email we send you. Please provide
your reservation ID should you want to change your reservation & email to us at
admin@joshinetwork.com Please note some hotels may charge an administration fee
for any changes.
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Q.
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What is your hotel/resorts
cancelation policy and what is the penalty if I default?
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A.
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All cancelation policy and
penalty chargers if any are stated in the website
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Payments
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Q.
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Which credit cards
are accepted for guarantee/ deposit for payments?
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A.
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Only Visa MasterCard and
debit card are accepted.
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Q.
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What types of credit
cards does your hotel resort accept?
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A.
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All major credit cards are
accepted.
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Q.
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Why do you need
my credit card number and expiry date?
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A.
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To guarantee all room reservation.
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Q.
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When submitting
my reservation, it ask for my pin/password number by the merchant bank. Is it safe
to show my pin / password number and why do I have to show it ?
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A.
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Our SSL Online Certificate
is safe and secures your details. Our Online Booking System is connected with the
Merchant Bank which will verify to guarantee the credit card details. All details
are safe. Should you do not know your pin/password please contact your local bank
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Rooms & Rates
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Q.
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For rates offered
in your website can I ask for a special discount?
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A.
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Rates offered on our website
are discounted internet rates meant for internet bookings only through our website.
We also offer special room promotion rates during low periods through our website.
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Q.
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Are there any special
discounts for airline staff/or foreign government employees?
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A.
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We offer the cheapest room
discounted rates throughout the year and these cheap rates apply to everyone.
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Q.
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What is the check
in and check out times for a room?
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A.
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Check in time is at 2 pm
and check out time is at 12 pm.
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Q.
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What is the earliest
time I can check in if I arrive at the hotel early in the morning?
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A.
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Standard check in and checkout
time applies. Any early check in is subject to room availability.
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Q.
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Are there any extra
room charges for early check in?
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A.
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Based on hotels term and
condition and subject to room availability, the hotel may or may not charge you.
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Q.
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If I want to check
out after 12pm is there any extra charges for late check out?
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A.
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Normally check out at 2pm
is not chargeable but subject to room availability, however hotel may or may not
charge according to room occupancy.
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Location
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Q.
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What are the directions
to the hotels?
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A.
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The location map is available
in the hotel location page.within this site.
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Q.
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Are there any shuttle
services to/ from the airport?
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A.
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Yes hotel provides airport
transfer but is chargeable. Should u require airport transfer please state it in
the reservation form. We will give u the airport transfer quotation for your confirmation.
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Hotel facilities
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Q.
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What are the facilities
offered in the hotel?
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A.
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All hotel facilities available
at the hotel are stated in the hotel page.
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Q.
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What are the facilities
available in the rooms?
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A.
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All facilities available
in the room are stated in the hotel room page.
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Q.
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Is an extra bed
or a baby cort available and how do I request for it?
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A.
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Yes, extra bed and baby
cot is available subjet to availability and please state your request in the reservation
form.
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Travel documents
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Q.
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Is visa a requirement
for travelling into Malaysia?
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A.
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This depends upon which
country you are from. Please check the link below:
Immigration Department of Malaysia
For more info regarding hotel information please check our hotel website.
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