FAQ

Who can I contact for help with the system?

See Contact Us page for email and phone contact information.

What should I do if I have a question about a past reservation?

Email us at sales@joshinetwork.com and we will respond your question within 24 hours or less.

Can I book a hotel by phone?

No, all room reservation are to be made through our website.

How can I be sure that my credit card information is secure?

We use SSL Secured Sites Layer Transactions for all our credit card transactions.

How do I cancel the reservations I have made?

You must email to sales@joshinetwork.com at least 72 hours before your expected check-in date to the hotel. Please note all cancellations are subject to cancellation fees based on hotels terms & conditions.

How do I know my reservation is confirmed?

All reservations are confirmed instantly. Should you not receive any confirmation email once you have comepleted the online booking, please contact us immediately or email us at sales@joshinetwork.com

How do I make changes to my reservations?

Each confirmed reservation is given a reservation ID from the confirmation email we send you. Please provide your reservation ID should you want to change your reservation & email to us at sales@joshinetwork.com
Please note some hotels may charge an administration fee for any changes.